Contact Us
Get in touch with us
Our Customer Support team is available from 9 AM to 6 PM, Monday to Friday.
Please note that hours may vary during holiday periods.
Email: hello@peuriste.com
Socials: Instagram, Facebook
General Information
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We totally understand it can be confusing to select the right product for you! Our Customer Support team would be glad to assist you with your needs and provide some useful recommendations on what you may consider.
You can reach out to us via the chat below or drop us an email at hello@peuriste.com. A Customer Support Specialist will be in touch with you shortly!
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A subscription purchase means you can choose to receive your order every 1, 2, 3 month and you save up to 25% from one-time purchase price. This is a perfect option if you don’t want to worry about running out of your essential supplies and your orders will be delivered to your doorstep.
You can modify or pause your order anytime through your account.A one-time purchase means you will only receive your box once. It is a good recommendation for first time customer.
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Sustainable products are often more expensive than
conventional alternatives for several reasons.- High-Quality Raw Materials: We use organic and ethically sourced materials, which are more expensive due to their limited availability and the meticulous production processes involved.
- OEKO-TEX certified bamboo: Our products are made from OEKO-TEX certified bamboo, free from toxins and chemicals. Ensuring our products are safe and free from harmful substances requires additional testing and compliance with stringent safety standards.
- Fair Labor Practices: We are committed to ethical practices, ensuring fair wages for workers throughout our supply chain. This commitment to fair labour practices contributes to the overall cost of our products.
- Eco-Friendly Packaging: We invest in sustainable packaging and energy-efficient facilities. These eco-friendly initiatives increase operational expenses but align with our commitment to the environment.
- Supporting Meaningful Causes: A portion of our profits is pledged to meaningful causes with every purchase.
This allows consumers to make informed choices, understanding the reasons
behind the price difference and the long-term benefits of supporting
sustainable consumerism.
By choosing our products, you are not only investing in high-quality, safe, and ethical products but also contributing to a more sustainable future.
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Plant-based sustainable materials are prioritized.
Our products are designed to biodegrade and are certified by independent institutes. They are hypoallergenic and safe for sensitive skin.Dermatest® Certification
Our products proudly bear the Dermatest® Guarantee seal, rated ‘Excellent’ for all skin types in our Period Care range and for sensitive skin in our Baby Care range. Certifications like Dermatest® provide you with the assurance of product safety and quality.The Dermatest® seal confirms that our baby care products are gentle on sensitive skin, having undergone rigorous dermatological testing and
receiving an ‘Excellent’ rating from specialists.For more information about Dermatest®, please visit www.dermatest.de
Tested for Harmful Substances according to OEKO-TEX Standard 100. Label number: BJ026244959 for disposable Eco Nappies and Eco Nappy Pants. Conforms: Conforms: ENISO 17050-1
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The typical shelf life of bamboo-based period pads and baby diapers is generally around 2 to 3 years from the date of manufacture. Proper storage conditions, such as keeping them in a cool, dry place away from direct sunlight and moisture, can help maintain their quality and extend their shelf life.
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Our premium raw materials are ethically sourced such as our FSC-certified chlorine-free wood pulp, Japanese high-quality SAP (Super Absorbent Polymers) and are shipped to our factory in China where they are manufactured with proprietary machinery so we can ensure the highest quality control standards are maintained at all times.
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Biodegradable bamboo-based period care products and baby diapers may have a slightly shorter shelf life compared to non-biodegradable ones. This is because biodegradable materials are designed to break down more easily over time, which can affect their longevity. However, the difference in shelf life is generally not significant if the products are stored properly. To maintain their quality and extend their usability, store them in a cool, dry place away from direct sunlight and moisture.
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Yes, there are special storage conditions to consider for
humid climates to ensure they maintain their quality and effectiveness:- Cool, Dry Place: Store the products in a cool, dry place to prevent moisture absorption, which can compromise their integrity and effectiveness.
- Airtight Containers: Use airtight containers or resealable bags to protect the products from humidity and potential mold growth.
- Avoid Direct Sunlight: Keep the products away from direct sunlight, as UV rays can degrade the materials over time.
- Climate Control: If possible, store the products in an air-conditioned room to maintain a stable, low-humidity environment.
- Desiccants: Consider using desiccant packets (like silica gel) in storage containers to absorb excess moisture.
These measures can help extend the shelf life of your bamboo-based products and ensure they remain safe and effective for use.
Shipping & Delivery
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Once the order leaves our warehouse in Singapore, the delivery time is estimated to
be 3-10 business days, depending on where you live. Keep an eye on an email from hello@peuriste.com with tracking information as soon as it’s shipped! -
Please reach out to us via our live chat feature on our website or email to our Customer Support team: hello@peuriste.com and include your full address and contact number. We’ll make sure you’re taken care of.
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Yes, we ship to most locations around the world. Delivery times normally take 5-14 days, depending on your location. Please note that all international shipments may be subject to import charges (duties, customs tariffs and goods & services taxes), which are set by the destination country and is entirely payable by the recipient. Peuriste™ does not collect your duties and taxes during checkout and cannot predict what your particular charges may be. In the event you incur these additional charges, you must fulfil the charges in order for your package to clear customs.
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Shipping rates depend upon your location, as well as the weight of your order.
Standard local shipping within Singapore is free of charge for online orders above a minimum spend of S$50 and bundle subscription above $35.25. The shipping fee shall be $8 for all other
online orders.International Shipping costs are calculated based on the total weight of your purchase and the delivery location. Once you’ve added
items to your cart and provided your delivery address, the shipping costs will be displayed on the checkout page before you proceed to payment. For some locations, you may have the option to choose from multiple international couriers. International orders typically take a minimum of 10 working days to arrive, depending on the destination. -
We want you to be happy with our products. However, due to safety, hygiene and nature of the products, we do not accept returns or exchanges due to change of mind.
Period care and Baby care items are personal care products and our factories are not equipped to determine if returns are safe for reshipment. If you are not satisfied with your order, please do contact us within 14 working days of delivery: hello@peuriste.com
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If you've just placed your order, please reach out to us immediately via the chat feature in our website and update on your correct delivery address.
We may not be able to change it if the order has already been processed or mailed out. However, incorrect addresses typically result in the item being returned to us. If that happens, just sit back and we’ll update you as soon as we have news about your package!