1. What is our 14-day return policy for Peuriste Products?

Peuriste Refund & Return Policy

At Peuriste, we want you to feel confident in your purchase. This policy explains how to request a return, exchange or refund, including the conditions that apply to reusable period underwear.

1. Our 14-Day Return Policy

You may request a return or exchange within 14 days of delivery, subject to the eligibility requirements below.

To qualify for a return or exchange:

• You must provide proof of purchase, such as your order confirmation.
• Items must be returned in their original condition and securely packaged to prevent damage during transit.
• You must contact our Customer Support team and receive approval before returning any items.
• Items must meet the applicable product-specific return conditions outlined below.

Reusable Period Underwear

For hygiene reasons, reusable period underwear is eligible for change-of-mind returns or exchanges only if it is unworn, unwashed and unused, with original tags and hygiene liners intact where applicable.

Period underwear that has been worn, washed or used is not eligible for a change-of-mind return or exchange.

These hygiene requirements do not exclude any rights or remedies that may apply to defective, damaged or incorrectly supplied products under applicable law.

All returned items are subject to inspection and verification upon receipt.

2. How to Request a Return or Exchange

To initiate a return or exchange, contact our Customer Support team at hello@peuriste.com or through the live chat on our website.

Please provide:

• Your order number.
• The item or items you wish to return or exchange.
• A brief explanation of your request.
• Photographs of the item or its packaging, where relevant.

Our team will review your request and advise you on the next steps. Please wait for approval and return instructions before sending any items back.

Exchanges and Stock Availability

All exchanges are subject to stock availability. If your requested replacement item or size is unavailable, Peuriste will issue store credit for the eligible amount instead of the unavailable replacement.

Store credit can be used towards a future purchase on the Peuriste website. Any applicable terms will be communicated when the credit is issued.

This store-credit arrangement applies to eligible change-of-mind exchanges. If an item is defective, damaged on arrival or incorrectly supplied, we will review the matter and provide an appropriate remedy in accordance with applicable law.

3. Return and Exchange Processing Fee

A flat processing fee of SGD $30 per order applies to approved change-of-mind returns or exchanges.

The fee covers the administrative, processing and logistical costs associated with handling the request. It is charged once per order, regardless of the number of eligible items included in that return or exchange.

Customers are responsible for arranging and paying for return shipping unless otherwise agreed in writing or required by applicable law.

Please ensure that returned items are securely packaged and sent according to the instructions provided by our Customer Support team.

The processing fee and return shipping charges will not automatically apply to defective, damaged or incorrectly supplied items. Such cases will be assessed separately in accordance with applicable law.

4. Refund Processing

Once we receive your returned items, our team will inspect their condition and confirm whether the return meets the eligibility requirements.

For approved returns, refunds will be initiated within 10 to 14 business days after the returned items have been received and verified.

You will receive an email notification once your refund has been initiated. Depending on your payment provider, it may take a further 3 to 5 business days for the funds to appear in your original payment method.

For eligible change-of-mind returns, the SGD $30 processing fee per order and any applicable non-refundable shipping charges will be deducted from or excluded from the refund, as applicable.

Where a refund or another remedy is required for a defective, damaged or incorrectly supplied item, the matter will be handled in accordance with applicable law.

5. International Orders

This policy also applies to international orders.

Customers placing international orders are responsible for return shipping costs and any additional courier charges associated with change-of-mind returns or exchanges, unless otherwise agreed in writing or required by applicable law.

Peuriste does not reimburse international return shipping charges for change-of-mind returns.

Please consider the cost and delivery time of international return shipping before submitting a request.

6. International Duties and Taxes

International customers are responsible for customs duties, import taxes and other charges imposed by the destination country.

These charges are generally determined by the relevant customs authorities and are not controlled by Peuriste. Duties and taxes paid to third parties may not be refundable by us when an order is returned.

Customers are encouraged to check the applicable import requirements before placing an international order.

7. Contact Us

If you have questions about this policy or need assistance with a return, exchange or refund, please contact our Customer Support team.

Email: hello@peuriste.com

You may also contact us through the live chat on our website.

Thank you for choosing Peuriste. We appreciate your trust in our products and our commitment to thoughtful period care.